Customizable Feedback System: Enabled employee training teams improve the quality of training material
Duration
3 weeks (2024)
My Responsibilities
Brainstorm Solutions CRUD User Flows High-Fidelity Visuals (Mobile + Web)
Collaborators
1 Product Manager 1 Product Designer 2 Developers
Company
Lyearn - A white-labelled learning management system (LMS) and employee productivity platform
Customizable Feedback System: Enabled employee training teams improve the quality of training material
Duration
3 weeks (2024)
My Responsibilities
Brainstorm Solutions CRUD User Flows High-Fidelity Visuals (Mobile + Web)
Collaborators
1 Product Manager 1 Product Designer 2 Developers
Company
Lyearn - A white-labelled learning management system (LMS) and employee productivity platform
Problem
Problem
Despite an existing feedback system, training teams were not getting relevant feedback to improve the quality of the training material content
Despite an existing feedback system, training teams were not getting relevant feedback to improve the quality of the training material content
Emoji rating on a content was not enough to make meaningful changes to the content.
Emoji rating on a content was not enough to make meaningful changes to the content.
Feedback was asked too early for employees to even test the relevancy of the content they learned in their day-to-day job tasks.
Feedback was asked too early for employees to even test the relevancy of the content they learned in their day-to-day job tasks.
Feedback Modal that appeared immediately after content completion
Feedback Modal that appeared immediately after content completion
Solution
Solution
Provided full control to content creators with customisable feedback questions and timing
Provided full control to content creators with customisable feedback questions and timing
Supported multiple question types
Supported multiple question types
Introduced a subtle "Share Feedback" popup for employee to give feedback. This was scalable for multiple content.
Introduced a subtle "Share Feedback" popup for employee to give feedback. This was scalable for multiple content.
"Share Feedback" popup placed on bottom-right corner of the screen for the web version to keep it discoverable but not distracting
"Share Feedback" popup placed on bottom-right corner of the screen for the web version to keep it discoverable but not distracting
Used a right Side Drawer (relative to its entry touch point) on web to accomodate feedback questions
Used a right Side Drawer (relative to its entry touch point) on web to accomodate feedback questions
Highlight
Highlight
I enjoyed digging in with clarifying questions to understand the root problems of the users, using HMWs as a guide during brainstorming, and exploring multiple solutions ✌️
I enjoyed digging in with clarifying questions to understand the root problems of the users, using HMWs as a guide during brainstorming, and exploring multiple solutions ✌️
